Privacy statement


Privacy Policy

Territory Generation is committed to the protection of your personal information, and handles all personal information in line with applicable privacy laws. This Privacy Policy explains in general terms how we collect, store, use and disclose your personal information, and your rights to access and correct the personal information that we hold about you.

This Privacy Policy is current as at 20th October 2017 and may be reissued from time to time. Please contact our Corporate Information and Records Manager to obtain the latest version of the Privacy Policy.

Collection of your personal information

We collect personal information that we require for the purposes of our business functions and activities, and as otherwise required or permitted by law.  Our functions and activities include (among other things) to generate, acquire and supply energy to customers across the Northern Territory.

The types of information we will generally collect about you will depend on the nature of Territory Generation’s dealings with you, but generally includes (without limitation) names, addresses, contact details (such as telephone number, facsimile number and email address), and other information that may assist us in conducting our business, meeting our legal obligations and addressing your queries.

We will collect personal information from you by way of written forms, other correspondence (including facsimiles, letters and e-mails), by telephone, in person, by our representative and via our website.  We may also collect personal information about you from third parties, including from your authorised representative, from our agents or third parties with whom we have business relationships and from publicly available sources of information.

If you do not provide all of the personal information we require, we may be unable to provide you with the products and services you are seeking.  We will enable you to interact anonymously or pseudonymously, whenever possible, practicable and lawful to do so

Use and disclosure of personal information

We will store, use and disclose your personal information (and that of third parties) for the purposes for which we collected it, for other related purposes that you would reasonably expect, and as otherwise permitted or required by law. Generally, these purposes include:

  • procuring goods and/or services from you (or your organisation) as a service provider to Territory Generation;
  • engaging in commercial dealings with you (or your organisation);
  • answering your enquiries and providing you with information you may have requested;
  • providing you (or your organisation) with information that Territory Generation considers relevant;
  • considering your application for employment with us;
  • being employed by Territory Generation; and
  • complying with legislative requirements.

Territory Generation may disclose your personal information to third parties, including:

  • our related bodies corporate;
  • other companies or individuals that assist Territory Generation in providing services or that perform functions on our behalf, including (but not limited to) agents, consultants and solicitors; and
  • anyone else to whom you authorise Territory Generation to disclose your personal information.

Territory Generation will not provide your personal information to any party for the purpose of that party using your personal information to market, offer or sell their products to you

Apart from the above disclosures, we will otherwise only use and disclose personal information with your consent (unless such uses and disclosures are required or permitted by law).

Security of information

Territory Generation takes reasonable steps to securely store your personal information to ensure it is protected from interference, loss, misuse or unauthorised access, disclosure or modification.  We safeguard your information through written privacy policies and physical, electronic and procedural protection.  Information is destroyed or permanently de-identified when it is no longer needed for any purpose for which it was collected.

When you visit our website or send us an email

When you visit our website, our Internet Service Provider will make a record of your visit and log the following information:

  • your server address;
  • your top level domain name;
  • the date and timing of the visit to the site;
  • the pages you have accessed and documents downloaded;
  • the previous site you have visited; and
  • the type of browser you are using.

The above information is collected for statistical purposes only and Territory Generation will not make an attempt to identify users or their browsing activities.

We will record your email address only if you send us a message. We will assume we are permitted to use your email address for the purposes outlined in the “Use and Disclosure of Personal Information” section of this Privacy Policy located above, but if you do not wish for us to use your information in this manner, then please contact us on (08) 7979 2522 or e-mail RecordsManagement.TGEN@territorygeneration.com.au.

Our website may contain links to other websites.  We are not responsible for the privacy practices, or the use and protection, of your personal information on those other websites.

How can access your information?

You are able to request access to the personal information we hold about you by contacting the Territory Generation Corporate Information and Records Manager at the details shown below.  If we are required or authorised by law to do so, we may refuse to provide you with access to this information, in which case we will give you written reasons for that refusal and how you may complain about our decision.

We may also charge a fee for providing access (limited to the amount of our reasonable expenses incurred in responding to your request, including photocopying and administrative expenses).  We will not charge a fee for you to lodge a request for access.  We will endeavour to respond to your request within 14 days.

We may provide you with access to your personal information either in hard copy or by allowing you to view our records.  If any personal information we hold about you is inaccurate, incomplete, out-of-date, irrelevant or misleading, we will amend that information and our records accordingly.  Please let us know if any of your personal details change.

Complaints, Concerns or Further Information

If you believe we have breached our privacy obligations in our dealings with you, or if you have any other queries or concerns regarding your privacy and the way we handle your personal information, please contact the Territory Generation Corporate Information and Records Manager using the contact details below.  We will endeavour to provide you with further information, or in the case of a complaint, we will investigate your complaint and provide you with a response within 14 days (or such shorter period as agreed).

The Territory Generation Corporate Information and Records Manager can be contacted by email at RecordsManagement.TGEN@territorygeneration.com.au, by telephone on (08) 7979 2522, or by post at Territory Generation, GPO Box 1721 Berrimah NT 0828.